Apartment solutioin
Smart Security For
Modern Apartments
Deliver a safer, smarter and more connected living experience for residents and property managers
AI Intelligence
Human & vehicle detection, fewer false alarms
27/7 Protection
All-round surveillance for total safety
Centralized Management
Manage multiple sites remotely with ease
3-Year Warranty on All Uniview Products
All Uniview products sold by CCTVOPS include a 3-year limited warranty. The warranty starts on the date the product is delivered.
Industry-leading coverage
We provide reliable protection and support so you can have peace of mind with every purchase.
COVERED UNDER WARRANTY
- Manufacturing / component defects
- Equipment failure during normal use
- Factory firmware issues
- Dead on arrival (DOA) units
NOT COVERED UNDER WARRANTY
- Power surges or burn marks on board
- Indoor camera used outdoors
- Acts of God (lightning, storm damage)
- Unapproved firmware uploads
- Accidental or intentional physical damage
- Cutting connectors, drilling, product modifications
- Improper RJ45 crimp / bad weatherproofing
NOTE: Painting does not void the warranty as long as it is done in a manner that does not affect the operation of the product.
Defective Product — Repair or Replacement
1. How long is the warranty?
All Uniview products include a 3-year limited warranty. The warranty starts on the date the product is delivered by the shipping courier.
2. What is covered under warranty?
Any defect or malfunction that occurred during normal use and was not caused by improper use or improper installation.
Example: A properly installed camera or DVR simply stopped working or started acting abnormally during normal use for no externally related reason.
3. What is not covered under warranty?
Damage or malfunction caused by improper installation, misuse, power surges, weather damage, unapproved firmware, theft, or product modifications.
4. I have a product I think is under warranty — what happens next?
Contact CCTVOPS by phone or email so we can help troubleshoot. Many issues are configuration related rather than hardware failures.
If troubleshooting does not resolve the issue, we'll inspect the product and attempt to repair it. If it cannot be repaired, we'll replace it with a brand-new unit.
5. Who pays for shipping the defective product back to CCTVOPS?
If you are within the lower 48 states, CCTVOPS pays for shipping both ways. You can print a prepaid return label from your RMA in your account.
We will return the repaired or replaced product via UPS Ground. We cannot pay for express shipping.
If you are outside the lower 48 states, you are responsible for shipping the product back to us. CCTVOPS will cover the return shipping of the repaired or replaced product to your location.
6. What is the turnaround time on a warranty return?
Once we receive the product, your RMA will typically be processed within 1–3 business days by one of our technical support specialists.
The repaired or replacement product will normally ship within one business day after processing is complete.
7. Do you offer advance replacements?
We do not offer advance replacements. We will first inspect and repair the returned product whenever possible instead of replacing it.
Many products returned to us are found to have configuration, networking, cabling or installation issues rather than hardware failures.
If you purchase a replacement unit before the inspection and the returned product is found to be repairable or non-defective, it will be returned to you.
No Longer Want the Product — 60-Day Returns
1. What if I don't like the product or it doesn't work out for me?
No problem—we want you to be satisfied. You are welcome to return any product within 60 days of purchase if you do not like it or it does not meet your needs, no questions asked.
2. When does the 60-day return period start?
60 days from the date of purchase.
3. What condition does the product have to be in when returning?
We aren't going to be sticklers about this. We would love for you to return the product in like-new condition with all components included, but we understand that isn't always possible.
All we ask is that you try to return the product in as close to the same condition as we sent it to you.
4. Can I return a damaged product?
If a product was damaged during testing, please contact our support team to verify whether we can accept the return.
The following would be considered a damaged product:
- Water-damaged product (unless it is a manufacturer defect)
- Out-of-the-ordinary wear and tear
- Cracked lens, scuffed lens, improper installation damage