Your Satisfaction is Our Priority

 

At CCTVOps, we stand behind the quality of our CCTV routers and security cameras. Our refund policy is designed to ensure your complete satisfaction with our products and services.

 

Refund Eligibility

 

Time Frame: Refunds are available within 24 days from the date of purchase.

Condition of Product: Products must be returned in their original condition, including all accessories, manuals, and packaging.

Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

 

Non-Refundable Items

 

Custom Orders: Customized or personalized items are not eligible for refunds.

Sale Items: Items purchased on sale or with a discount are final and not eligible for refunds.

 

Process for Requesting a Refund

 

Contact Customer Support: Reach out to our customer support team to initiate a refund request.

Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Shipping Returns: Customers are responsible for return shipping costs unless the product is defective or the return is a result of our error.

 

Refund Processing

 

Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return condition requirements.

Approval and Processing: If your return is approved, we will process the refund to your original method of payment within 7-10 business days.

 

Exchanges

 

Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately for an exchange.

Important Notes

 

Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

Refund Delays: There may be delays in refund processing due to banking, credit card, or payment gateway processing times.

 

Need Help?

Our customer support team is here to assist you with any questions or concerns regarding our refund policy.